At Fairway Supply, we value your trust, and we are committed to providing you with unrivaled service and convenience.
If you have any questions about your order, or if you experience any problems online, please call us during business hours or email us after hours.
Customer Service: 1.800.776.3247 or email us.
Customer service hours:
Placing Orders, Sales Policies and Delivery
Our goal is to establish a positive, long-term business relationship with you. The following information will help you become familiar with our procedures and policies.
PLACING ORDERS: The fastest, easiest way to place your order is through this website. When placing your order by phone, please begin by stating your customer number and the name of your business. This should be followed by the stock numbers of the items you wish to order.
WILL CALL & COUNTER: Our front counter is for WILL CALL orders. If you wish to pick up orders at the counter, select "Will Call" when ordering or call customer service to place your order. We will contact you regarding the status of your order within 24 hours. Please check the status of your order before heading to Will Call by clicking View Account or by calling customer service.
PRICES: All prices are subject to change without notice. All orders will be billed at the prices in effect at the time of shipment.
DELIVERY: Shipments will be made by the carrier you choose at checkout.
BACK ORDERS: Back orders are placed only at the request of the customer and, therefore, are considered a separate order. Because of this, freight will be charged according to the Fairway Supply freight policy regardless of the size of the order from which the back order is taken.
Payment Options and Terms
CREDIT CARD PURCHASES: We accept MasterCard, Visa and American Express cards for purchases.
NEW ACCOUNTS: Fairway Supply invites you to apply for a credit account. To establish open account status, we require a completed credit application, including a bank reference and three trade references. New accounts require 30 days for processing.
TERMS: All credit account invoices are NET 30 days from the date of the invoice. All unearned discounts taken will be charged back. Unpaid invoices 30 days or older can cause an account to be put on credit hold. If your account is placed on credit hold, we will call you and subsequent orders will be held pending receipt of payment or other credit to clear the past-due balance.
SERVICE CHARGE: A service charge of one and one half percent per month (18 percent per annum) will be charged when an invoice is past due and not paid according to our terms. This service charge will be applied to all invoices 30 days past due.
ACTIVE ACCOUNT STATUS: The minimum annual purchase amount to maintain an active credit account is $750.00 per year. There is no minimum annual purchase when paying by credit card or by cash/check at Will Call.
Special Orders, Returns and Claims
SPECIAL ORDERS: These are non-stock items ordered from regular vendors at your request. A nonrefundable deposit of 50% will be required. Special order items are not returnable.
RETURN GOODS: No merchandise will be accepted for return without an assigned RGA number, which can be obtained by contacting our customer service department. All returns must be made within 15 days of purchase and the original invoice number is necessary to process the credit. Certain items such as special orders, books, or tools cannot be returned. All products should be free of defects in material and workmanship . Any defective merchandise will be returned to the factory for inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory’s recommendation. No deductions from payment will be allowed until a formal credit has been issued from our accounting department. Any merchandise to be returned must be sent prepaid to the warehouse from which it was purchased. Please Note: Any returned merchandise must be in re-saleable condition and may not be marked or priced in any way. Returned merchandise is subject to a minimum 25% service charge.
CLAIMS: All claims for shortage and/or damage must be reported within 5 days. If any shipment is lost and/or damaged by the delivering carrier, it is the purchaser’s responsibility to file the appropriate claim form with the delivering carrier.